These really are our most frequently asked questions!
Let us know if yours is not covered here...
1. What is the difference between steam cleaning and Chem-Dry?
Chem-Dry's low-moisture system means fast dry times and no risk of damage to your carpet and underlay. The Chem-Dry cleaning system, based on carbonation, is highly effective in stain removal while leaving no soapy or sticky residues in your carpet. Even our hot carbonating extraction is a low pressure clean, which means your carpets will be safe!
2. Does 'Chem'-Dry mean you use chemicals? Is it dangerous?
Chem-Dry's primary product 'The NaturalTM' is safe and non-toxic. As our products leave no sticky, dirt-attracting residues you can be sure your carpets will be clean and safe for you, your family and your pets. While we include deodorising at no extra charge, we don't have to use it. Please do let your technician know if you are sensitive to smells.
3. How long until I can walk on my carpets?
You can walk on them straight away, but it is always best to wait until they are completely dry, if possible. You can expect them to be dry in around 1-2 hours after our technician leaves you. Upholstery is usually dry in around 3-4 hours in an environment with good air flow and ventilation. Colder areas such as the hills can sometimes take a little longer, especially in colder weather.
4. Do I have to move out all the furniture?
We ask that you move the smaller things that you can easily manage, such as side tables, plants, dining chairs. Items such as lounge suites and dining tables we can slide as we go. Large items that are rarely moved, such as heavy bookcases, pianos or TV entertainment units are best left in position and we'll clean around them. Our technicians are very helpful and will always do what they reasonably can to assist.
5. How long will the cleaning take to do?
6. What else do I have to do?
Of course this depends on how much carpet there is and how clear you have been able to make the area, but as a guideline, 2 rooms could be cleaned in around 45 minutes, 6 rooms might take up to 2 hours. Specialist stain removal work is charged per half hour accordingly. A fabric lounge suite will generally take around 2 hours and takes a little longer to dry, around 3-4 hours. For tile and grout cleaning it's probably best to allow a couple of hours per room as the process is a bit more involved.
You will need to make sure that the electricity is on at the property, and it is best (although not always essential) if we can have access to a hot water supply. You don't need to pre-vacuum because we will always do that. It is a good idea for you to vacuum at least once a week as a general rule to take care of your carpets in between cleans. Do try to get to those edges! One more thing to consider - our cleaning system is safe for pets, but pets aren't always safe for our technicians. Most pets, no matter how placid and loving, may be alarmed by a stranger entering their home, so please ensure your pets are restrained. Last, but not least, we do require payment on the day. We can accept cash, cheque and all major credit cards.
7. What is Chem-Dry?
Chem-Dry Australia is the parent company in Sydney which supplies all 9 Adelaide metro franchisees with chemicals and equipment. The Chem-Dry cleaning system originated in the US and has its own dedicated chemistry team for product development and quality control. Atlas Chem-Dry is one of Adelaide's independent franchisees using the Chem-Dry cleaning method. Don't ever think you are calling a 'central' business in Adelaide as we are all independently owned and operated franchises. The name 'Atlas' is what distinguishes us from other Chem-Dry franchises. In 2008 A1 Chem-Dry became a part of Atlas Chem-Dry .
8. Anything not covered?
If you have any other questions that are not covered here, please email us or fire away on our Facebook wall and we'll be only to happy to answer you. Our page is monitored during our business hours. We also have more testimonials in the Notes and Reviews areas of our page so you can be confident that we will take good care of you too.
Atlas Chem-Dry services the Adelaide CBD and suburbs from Moana to Gawler, Bridgewater to Glenelg and everywhere in between! Search your suburb on our Service Areas page or just give us a call on 8269 2626 . Outside of business hours you can email firstname.lastname@example.org and we'll reply next business day.